There are two major types of chatbots. One is a rule-based chatbot that can answer questions based on simple pattern matching and information fed into the systems. They are limited to what they can do. The other, more common type of chatbot, is the AI-powered or natural language processing-based systems that understand context or intent, and can continue the conversation with a real human being. These chatbots use very high-end AI models trained on massive datasets in order to learn the basics of human language and behaviors.
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